Faq
Questions & Answers
Frequently Asked Questions
Find answers about our coffee products, office coffee services,
equipment, shipping, delivery and returns.
About The Gourmet Coffee Co.
The Gourmet Coffee Co. is a South Florida coffee and
breakroom service provider established in 2007. We help
businesses create clean, convenient and well-stocked
break spaces with premium coffee, commercial equipment,
snacks, beverages and workplace supplies.
breakroom service provider established in 2007. We help
businesses create clean, convenient and well-stocked
break spaces with premium coffee, commercial equipment,
snacks, beverages and workplace supplies.
We serve businesses throughout Miami-Dade, Broward and
Palm Beach counties. Please contact us to confirm service
availability at your specific location.
Palm Beach counties. Please contact us to confirm service
availability at your specific location.
We work with offices, professional facilities,
hospitality businesses, retail locations, medical
offices and other commercial workplaces. Our service
can be customized to suit the size and requirements of
your organization.
hospitality businesses, retail locations, medical
offices and other commercial workplaces. Our service
can be customized to suit the size and requirements of
your organization.
Coffee & Products
We offer a variety of coffee options, including whole
bean, ground coffee, single-origin selections and
decaffeinated coffee. Product availability may vary.
bean, ground coffee, single-origin selections and
decaffeinated coffee. Product availability may vary.
Keep your coffee in a cool, dry place away from direct
sunlight, heat, moisture and strong odors. For the best
flavor and freshness, store it in a sealed, airtight
container.
sunlight, heat, moisture and strong odors. For the best
flavor and freshness, store it in a sealed, airtight
container.
Yes. In addition to coffee, we can provide snacks,
beverages, breakroom essentials, janitorial supplies,
paper products and other workplace necessities.
beverages, breakroom essentials, janitorial supplies,
paper products and other workplace necessities.
Office Coffee Service
We assess your workplace needs and recommend an
appropriate combination of coffee, equipment and
supplies. Our service professionals can replenish
products, rotate inventory, clean the coffee area and
maintain the coffee system according to your service
plan.
appropriate combination of coffee, equipment and
supplies. Our service professionals can replenish
products, rotate inventory, clean the coffee area and
maintain the coffee system according to your service
plan.
We can establish appropriate inventory levels and
monitor consumption patterns. This helps us schedule
replenishment and maintain an adequate supply of fresh
products.
monitor consumption patterns. This helps us schedule
replenishment and maintain an adequate supply of fresh
products.
Yes. Depending on your service agreement, our trained
service professionals can clean the coffee area and
perform routine or deep cleaning of the coffee system.
service professionals can clean the coffee area and
perform routine or deep cleaning of the coffee system.
Yes. We can customize product selection, delivery
frequency, inventory levels and equipment
recommendations to suit your workplace.
frequency, inventory levels and equipment
recommendations to suit your workplace.
Coffee Machines & Equipment
Yes. We offer commercial coffee solutions, including
machines such as the Vitro S5 Brewer. Equipment
availability and recommendations may vary according to
your business needs.
machines such as the Vitro S5 Brewer. Equipment
availability and recommendations may vary according to
your business needs.
Yes. Contact us to request a demonstration or
consultation. Our team can explain the equipment’s
features and help determine whether it is suitable for
your workplace.
consultation. Our team can explain the equipment’s
features and help determine whether it is suitable for
your workplace.
Absolutely. We will consider your number of employees,
expected daily usage, preferred beverages, available
space and budget before recommending equipment.
expected daily usage, preferred beverages, available
space and budget before recommending equipment.
Shipping & Delivery
Orders are generally processed within 1–3 business
days, excluding weekends and public holidays.
days, excluding weekends and public holidays.
Estimated delivery generally takes 3–7 business days
after dispatch. Delivery times may vary depending on
location, the carrier, weather, holidays and other
circumstances beyond our control.
after dispatch. Delivery times may vary depending on
location, the carrier, weather, holidays and other
circumstances beyond our control.
Local delivery may be available in select areas of
Miami-Dade, Broward and Palm Beach counties.
Availability and applicable fees depend on the order
and delivery location.
Miami-Dade, Broward and Palm Beach counties.
Availability and applicable fees depend on the order
and delivery location.
Returns & Refunds
Opened coffee, beverages, snacks and other consumable
products cannot normally be returned unless they are
damaged, defective or incorrect.
products cannot normally be returned unless they are
damaged, defective or incorrect.
Eligible unopened and unused non-perishable products
may be returned within 14 days of delivery. Products
must remain in their original packaging and be in
resalable condition. Proof of purchase is required.
may be returned within 14 days of delivery. Products
must remain in their original packaging and be in
resalable condition. Proof of purchase is required.
Contact us within 7 days of delivery. Include your order
number, a description of the issue and clear photographs
of the product and packaging.
number, a description of the issue and clear photographs
of the product and packaging.
Once approved, refunds are issued to the original
payment method. Please allow approximately 5–10
business days for your bank or payment provider to
complete the transaction.
payment method. Please allow approximately 5–10
business days for your bank or payment provider to
complete the transaction.