Shipping & Returns
At The Gourmet Coffee Co., we carefully prepare and package every order to ensure your products arrive fresh and in excellent condition.
Shipping Information
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Estimated delivery times are generally 3–7 business days after dispatch. Delivery times may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Please carefully review your shipping address before submitting your order. The Gourmet Coffee Co. is not responsible for delays or packages delivered to an incorrect address provided during checkout.
Shipping Charges
Shipping charges are calculated and displayed during checkout. Promotional or free-shipping offers may be subject to minimum purchase requirements, location restrictions, or other conditions.
Additional charges may apply to oversized items, commercial equipment, or deliveries outside our standard service area. These charges will be communicated before the order is finalized.
Local Delivery
Local delivery may be available within select areas of Miami-Dade, Broward, and Palm Beach counties. Delivery availability, scheduling, and applicable fees depend on the order and delivery location.
Returns and Exchanges
Because coffee, beverages, snacks, and other consumable products are perishable or food-related, we cannot accept returns of opened products unless they are damaged, defective, or incorrect.
Unopened and unused non-perishable products may be eligible for return within 14 days of delivery. Returned products must be in their original packaging and in resalable condition. Proof of purchase is required.
Before returning an item, please contact us through our website. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, missing, or different from what you ordered, contact us within 7 days of delivery.
Please include:
- Your name and order number
- A description of the issue
- Clear photographs of the item and packaging
After reviewing the request, we may offer a replacement, store credit, or refund, depending on the circumstances.
Non-Returnable Items
The following products are generally not eligible for return:
- Opened coffee, beverages, snacks, or consumable products
- Perishable products
- Customized or special-order products
- Clearance or final-sale items
- Gift cards
- Products damaged through misuse or improper storage
- Commercial equipment that has been installed or used
Commercial Coffee Equipment
Coffee machines and other commercial equipment may be subject to separate return, installation, warranty, and service conditions. Any applicable terms will be provided with your quote or purchase agreement.
Refunds
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the order was damaged, defective, or incorrectly fulfilled by us.
Please allow 5–10 business days for your bank or payment provider to process an approved refund.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, prepared, or shipped.
Contact Us
If you have questions about shipping, delivery, returns, or an existing order, please contact The Gourmet Coffee Co. through our website. Our team will be happy to assist you.