Privacy Policy
Effective Date: September 7, 2026
The Gourmet Coffee Company (“The Gourmet Coffee Co.,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a demonstration or quote, contact us, or use our customer services.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Your name
- Business or company name
- Email address
- Telephone number
- Business address or service location
- Information submitted through our contact, quote, product inquiry, or demo-request forms
- Customer account or sign-in information
- Details about the products, equipment, or services that interest you
- Messages, questions, feedback, and other communications you send to us
Please do not submit sensitive personal information through our website forms unless specifically requested.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools. This information may include:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Date and time of your visit
- Approximate geographic location
- Website interactions and navigation activity
We use this information to maintain website security, understand how visitors use the site, identify technical issues, and improve website performance.
3. How We Use Your Information
We may use the information we collect to:
- Respond to questions and customer inquiries
- Process requests for demonstrations, quotes, products, or services
- Communicate about installations, deliveries, supplies, equipment, and service needs
- Create and administer customer accounts
- Provide customer support
- Schedule appointments, deliveries, or demonstrations
- Improve our website, products, services, and customer experience
- Send service-related notices and business communications
- Send marketing communications when permitted by law
- Prevent fraud, misuse, and security incidents
- Comply with legal and regulatory requirements
- Enforce our agreements and protect our legal rights
You may unsubscribe from promotional emails at any time by following the unsubscribe instructions in the message or contacting us directly.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand traffic, measure performance, and improve the user experience.
Cookies may include:
- Essential cookies: Required for website security, forms, navigation, and customer sign-in.
- Preference cookies: Remember selections and website preferences.
- Analytics cookies: Help us understand website usage and performance.
- Marketing cookies: May be used to measure campaigns or provide relevant advertising, where applicable.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Where legally required, we will request consent before placing non-essential cookies on your device.
5. How We Share Information
We may share information with trusted service providers that assist us with activities such as:
- Website hosting and maintenance
- Email and communication services
- Customer relationship management
- Website analytics
- Cybersecurity and fraud prevention
- Product delivery, installation, and customer support
- Payment processing, when applicable
- Legal, accounting, and professional services
These providers may access information only as reasonably necessary to perform services on our behalf and are expected to protect it appropriately.
We may also disclose information:
- When required by law, subpoena, court order, or legal process
- To protect our company, customers, employees, property, or legal rights
- To investigate fraud, security threats, or misuse
- In connection with a merger, acquisition, financing, sale, or transfer of business assets
We do not sell personal information for monetary compensation.
6. Third-Party Websites and Services
Our website may include links to third-party websites, social media platforms, customer portals, or other external services. We do not control the privacy or security practices of those third parties.
We encourage you to review the privacy policies of any external website or service you access.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to inquiries
- Provide requested products and services
- Maintain customer and business records
- Fulfill contractual obligations
- Resolve disputes
- Meet legal, tax, accounting, and regulatory requirements
- Protect our business and enforce agreements
Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You submit information through the website at your own risk.
9. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Request information about how your data is used or disclosed
To submit a privacy request, contact us using the information below. We may need to verify your identity before processing the request.
Certain information may be retained when required by law or when a legal exception applies.
10. Children’s Privacy
Our website and services are intended for businesses and adults. They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has submitted personal information through our website, please contact us so we can investigate and delete it where appropriate.
11. Do Not Track Signals
Some web browsers provide a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.
You may manage cookies and tracking preferences through your browser settings and any cookie controls available on our website.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or legal requirements.
When the policy is updated, the revised effective date will be displayed at the top of this page. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
The Gourmet Coffee Company
999 NW 159th Drive
Miami Gardens, FL 33169
Email: info@thegourmetcoffeeco.com
Phone: 305-698-0990
Broward: 954-486-4339